User Adoption & Support

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Once you are live with your new system, it's important to keep the momentum going and think of your portal as a living thing. Your vendor will continuously push updates holding improvements and new features. Also, your HR processes are not static, you want to continuously improve them.

To get the best out of your investment you need to set up your team to digest this effectively. The key way to do this is to offer the best possible ongoing support to your users. This service covers simple things like onboarding new employees to the platform but is also testing and activating new features, providing intuitive training materials and helping users out with ad hoc reporting requirements.

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Whilst deploying your new system, but very much also when using in on a day-to-day basis, your people need a place to ask questions, raise concerns and to share feedback and ideas. We offer remote system administration services to run all the above, or as a practical back-up for your in-house system admins. Our subscribed services include the best support practices, profound knowledge of your solution and business context at your fingertips. High user satisfaction and business continuity guaranteed!